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Terms and Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and user agreement for access or usage of www.bigshoptree.com website.

By using bigshoptree.com site the customer has unconditionally agreed upon the terms & conditions of use as mentioned here and/or elsewhere in the website. The terms & conditions mentioned here govern your use of bigshoptree.com site.

The terms & conditions mentioned here govern your use of bigshoptree.com site.


  1. All products available on the website are closest representation of the actual product. The actual product may vary a bit as compared to the pictorial description. All the products are currently accessible for delivery in National Capital Region Territory only..
  2. To ensure longer life and freshness, certain flower & plant arrangements may be delivered in bud.
  3. All products and flower arrangements are subject to availability. In the case of any supply related difficulty, we reserve or have the right to replace the product with a substitute of equal value & quality with no notice.
  4. In case if we are unable to make available all or part of your order (the item or any substitute of the order to you); we shall inform you as soon as possible & compensate your payment in full within 30 days after the proposed delivery date.
  5. Products will be delivered on best effort basis; however a prior intimation in all circumstances will be made to the customer at the earliest.



  1. Prices of products listed on bigshoptree.com are applicable for a change but as per company’s decision. Orders placed at one committed price will be serviced at the same price irrespective of the season.
  2. Prices comprise VAT at the current rate placed by custom & excise.
  3. We have the right to change with no prior notice, the charge or prices of any or all products provided on bigshoptree.com.



  1. In the course of order process, you will be needed to give us your complete and genuine personal details along with correct postcode and the details of the recipient together with all required payment details.
  2. bigshoptree.comaccepts payment via all major debit and/or credit cards. You can talk to our customer care representatives to know about the other payment methods.
  3. By hitting it off on the 'Check Out' button at the competition of the order process; you're accepting to be complying by our stipulations & terms contained in Terms & Conditions & appearing wherever on bigshoptree.com.
  4. Submitting your request is subjected to our approval of this offer. We will convey an email confirmation regarding your order details to recommend that your order is being processed through your email address that you have provided. We will not think ourselves accepted a contract with you until we've issued the confirmation via email.
  5. All issues and disputes in the same will fall under Indian penal court and Delhi Jurisdiction.



  1. There will be no delivery charges for all products delivered in Delhi-NCR.
  2. Order placed before 2 p.m. Will be delivered on the same day. Orders placed after 2 p.m. will be delivered on next day or on best effort basis.
  3. Your proposed delivery date will be affirmed in your email order corroboration. The orders received on Sundays or Public Holidays may be processed on the next working day.


  1. In order to keep away from delays with delivery or problems, please make sure that you have provided the accurate and full address details together with postcode, recipient's phone number and your daytime contact number or email id so that we can inform you in case any delivery issue arrived.
  2. If the delivery has to be made on certain locations, where a third party is concerned like offices, funeral directors, hospitals & other business places, the signature of any authorized person to receive delivery in aid of the organization shall be acknowledged as proof of shipping or delivery to your selected recipient.
  3. Please take into account that the bigshoptree.comis only accountable for shipping to the address you refer or quote (or to a neighbor if no one is present at home) we apologize for that the products have been correctly shipped and we cannot accept responsibility if the intended receiver has shifted or lives somewhere else and the actual recipient refuses to return the products.
  4. Where our delivery professional is unable to find someone to receive the delivery, they will leave in a secure place, deliver to a neighbor or leave a card at the given address for the receiver to contact them.
  5. If there is no one available to accept the order at shipping address at the time of delivery, the order will be consider as delivered. No refunds, cancellations, redelivery is possible.
  6. All claims are subject to Jurisdiction Of Court at New Delhi, India Only.
  7. Note:While we deliver (courier) products to ensure that your products will reach on time, the delivery (courier) may be done one or two days earlier or later from the specified date.



  1. Orders one placed can be cancelled within 2 hours of placement of order.
  2. To cancel or amend your order, please contact our customer care number: +91 9811802036 from Monday to Friday.
  3. Orders may not be cancelled or amended on or after the requested delivery date.